FAQs

You can simply email us your name, cruise you want and other details at cruises@ambassadortravel.hr.

Sure. Email us details at cruises@ambassadortravel.hr and we will arrange transfers, accommodation, excursions and other services you might need.

Your cruise can be paid by bank transfer or by card. Other expenses onboard can be paid by card or by cash (depends on the ship). Please kindly note that credit cards on board are accepted on 4* and 5* ship, but credit cards are not accepted on 3* ship. However, your Cruise manager will gladly direct you to ATM machines.

Yes, there are port taxes and fees, € 50,00 per person/week, to be paid on board only in cash. Please check what is included and what is not included in your tour. Some entrances, optional excursions, and extra services may not be included in the price.

You can book it during your cruise. Just tell your Cruise Manager.

Contact us at cruises@ambassadortravel.hr. If you are already on board, ask your Cruise Manager to arrange it for you.

Upon confirmation of reservation, a 300,00 EUR non-refundable deposit (per person) is required and balance payment to be paid 60 days before arrival.

If you book last minute tour, the total cruise rate should be paid at the time of booking.

Please check Payment & Cancellation Fee section of your cruise page.

Cancellation fee:

• 35% of the total cruise rate 35 – 22 days prior to the cruise
• 50% of the total cruise rate 21 – 15 days prior to the cruise
• 100% of the total cruise rate 14 – 0 days prior to the cruise

Yes. Child 3-11 yrs, sharing a cabin with two adults has 50% discount on total cruise rate. Child 3-11 yrs in cabin with one adult has 30% discount on total cruise rate. Children up to 3 years travel free of charge.

Please have in mind that cruisers might not be the safe place for very small children.

Unfortunately yes. Solo use cabin supplement can be 30%, 50% or 80% on total cruise rate (depends on the type of cabin/date so please check before). If, in the meantime, you find someone to travel with you, just bring him/her along. We’ll settle the balance when you arrive.  

We provide charter service. Check our fleet and email us at cruises@ambassadortravel.hr 

You can check all of our ships here.

From January 1, 2023 Croatia implemented EURO as local currency.

Please kindly note that credit cards on board are accepted on 4* and 5* ship, but credit cards are not accepted on 3* ship. However, your Cruise manager will gladly direct you to ATM machines.

Please check here or call local Croatian Embassy.

We do not require it. However, it is wise to travel with one. Every port we stop during the night has a doctor.

Dress code on our cruises is casual and comfortable. Summer is usually very hot and sunny but May and September can be tricky.

You are on vacation! Everything that makes you happy.

Almost all our stops are small places. Everything essential is available. Don’t plan big shopping:-)

Yes.  Please note that Internet connection used is cellular service, therefore the connection might be unreliable during some stages of the cruise. For that reason reception sometimes might not be possible or connection speeds might drop. Skype calls will work in bigger towns on the route. The connection provided is best used for checking email or accessing news portals. We recommend downloading files or video streaming on some other occasion. Wi-Fi connection can be accessed in the salon or from the rear lounge.

No. Beach towel will be provided to you during your cruise.

Violence against tourists is unusual and crime rates are low in Croatia. However, it is advisable to take precautions as you would anywhere else in Europe.

Please be aware to keep your cabin door locked, don’t leave your valuables unattended and beware of pickpockets in crowded places.

If something is stolen, you have to report it to the police and obtain crime report for your insurance company.

Even though the tap water on board is of good quality, we recommend bottled water, available for sale in the bar. However, we provide two 0,5 liters bottles of water per day and person.

Depending on weather and season, there will be several stops during the cruise in secluded and peaceful bays where the ship will drop anchor. It is an opportunity for you to experience swimming on the back of the ship where you will find two showers and ladders for easy climbing. Guests who prefer to swim on the beach will also have ample opportunities to do so during the cruise since the ship will often be docking close to beaches, easy to reach by foot.

Tips are not included in your cruise price, but are a voluntary way of showing satisfaction for good service.

While tips are at your discretion, we are often asked for advice, here are some suggestions:

The crew aboard the ship: 5-7% from your cruise ticket is recommended. Crew gratuities are equally distributed among the ship’s crew. (Of course, you may leave as little or as much as you like)

Cruise Managers do not share tips with the crew – it is customary to tip them separately: 2-3% from your cruise ticket.

For that purpose Captain will leave envelopes in your cabin two nights before end of the journey and you can give both of the closed envelopes to Cruise Manager.

On board, there is usually an international mix of guests from Scandinavia, UK, New Zealand, Australia, USA, Spain, Italy… It is a great way to meet the people from all the world and make some new and long-lasting friendships!

For everybody’s convenience, the official language on board is English.

Cruise manager is our representative on board. S/he will travel with you and be at your disposal 24/7. S/he will introduce her/himself when you arrive and you will get his/her mobile phone number. S/he will take care of everything you need and any question you might have,

Dishes served are a combination of the Mediterranean and international cuisine, adapted to our guests’ taste. Our Head Chef also aims to present traditional Croatian dishes for your pleasure. A selection of complimentary fresh fruit is available all day long.

We serve buffet style breakfast from 7:00 a.m. to 9:00 a.m. along with warm dishes, such as omelette, scrambled eggs, sausages and similar.

Lunch or dinner are served as three-course meals often include fish or seafood.

Email us in advance at cruises@ambassadortravel.hr or inform the crew upon arrival as soon as possible of any dietary preferences, such as diabetic, gluten-free, vegetarian, vegan, etc. Our galley team will make reasonable efforts to accommodate your requests.

Bed linen and towels are provided.

Bed linens, blankets, and pillows should not be taken out of the cabins.

Electrical current on board is standard European 220 volts. In your cabins, you will find plugs with two round pins, 4.8 mm in diameter.

There are two types of cabin accounts, ship bill, and bar bill. Ship bill consists of tourist and port taxes as well as other services like laundry or towel hire. Bar bill consists of drinks purchased from the bar, which are added to your cabin account. Both bills can be settled at the end of the cruise in cash.

No.

The Captain has the right to change the itinerary in case of bad weather or similar inappropriate conditions in ports, high or low water levels, dock and lock schedules or if he needs to follow Port Authorities’ decisions to ensure safety on board.

The Captain has the right to remove unruly passengers, quarantine the ship in case of disease and similar.

On the first day of the cruise, passports have to be handed over to the Captain for registration. All passengers on board and obliged to abide by the Captain’s orders. He is responsible for the safety of all passengers and the crew.

Ship rules are designed deliberately to protect all the passengers on board and we would very much appreciate if all passengers show consideration for other persons on board.

Jumping from the ship during navigation is strictly forbidden for safety reasons.

During rough weather, all movement should be performed with care and as little as possible.

Passengers should take extra care when crossing between the ships which are docked together in ports. Movement between the ships is the individual liability.

The ship is equipped with smoke detectors and fire alarm as well as the emergency alarm and speaker system.

Smoking in the restaurant and cabins is not allowed. In case of smoking, the fire alarm will be activated. Smoking is allowed only in front of the steering room.

Please take special attention not to throw anything into toilets except the toilet paper.

Passengers are not permitted to bring drinks and food on board.

Exceptions include personal care products, liquid medicine, food for infants and food products for special diets (diabetes…).

Guests are obliged to respect meal times on board as well as the times of departure for the next ports.

Any damage by the passenger must be compensated to the Captain.

It is strictly forbidden to throw rubbish into the sea.

It is not allowed to embark or disembark the ship until it is berthed.

Ship tender is not at passengers’ disposal. It is used only by the crew as well as for the occasional transport of the guests to the coast.

We ask parents to watch out for the security as well as the behavior of their children, during their stay on board.

Book of complaints is at the bar.

Cruise Manager, Captain, and the crew will be available for any questions or queries and will do their best to make your stay on board the most pleasurable one.