FAQs

RESERVATION

How do I book the cruise?

You can book your cruise through this website or simply email us your name, tour and other details at booking@keytocroatia.com.

I am arriving in Croatia several days before/after the cruise. Can you organize those extra days for me?

Sure. Email us details and we will arrange transfers, accommodation, excursions and other services you might need.

How do I pay?

Your cruise can be paid by bank transfer or PayPal service which accept Visa, Mastercard, American Express, and Discovery. If you don’t hold PayPal account you can easily create one at check out. All extra expenses on board can be paid only by cash.

Are there extra fees?

Yes, there are port taxes and fees, € 40,00 per person/week, to be paid on board in cash. Please check what is included and what is not included in your tour. Some entrances, optional excursions, and extra services may not be included in the price.

How do I book an optional excursion

You can book it during your cruise. Just tell your Cruise Manager.

How do I book a transfer

Contact us at booking@keytocroatia.com. If you are already on board, ask your Cruise Manager to arrange it for you.

What is cancellation policy?

Upon confirmation of reservation, a 30% non-refundable deposit is required and balance payment to be paid 60 days before arrival.

If you book last minute tour, the total cruise rate should be paid at the time of booking.

Please check Payment & Cancellation Fee section of your cruise page.

Cancellation fee:

  • 35% of the total cruise rate 35 – 22 days prior to the cruise
  • 50% of the total cruise rate 21 – 15 days prior to the cruise
  • 100% of the total cruise rate 14 – 0 days prior to the cruise

Do kids get discount?

Yes. Child 3-11 yrs, sharing a cabin with two adults has 50% discount on total cruise rate.  Child 3-11 yrs with one adult has 30% discount on total cruise rate. Children up to 3 years travel free of charge.

We have Family Packages which offer more for your family. Check them all here.

Please have in mind that cruisers might not be the safe place for very small children.

I am a solo traveler. Is the cruise more expensive for me?

Unfortunately yes. Solo use cabin supplement is 50% on total cruise rate. If, in the meantime, you find someone to travel with you, just bring him/her along. We’ll settle the balance when you arrive.  

I would like to book a whole ship for my friends and family!

We provide charter service. Check our fleet and email us at booking@keytocroatia.com  

How does my ship look like?

You can check all of our fleet at www.keytocroatia.com/fleet/

PREPARATION

What is the currency in Croatia?

Croatia uses its own currency called KUNA. Payments in local currency are required for most purchases on shore. However, as we are tourist destination some places accept EURO as well (better to check in advance). Your Cruise Manager will gladly direct you to exchange offices and ATM machines.

Do I need the visa to visit Croatia?

Please check here or call local Croatian embassy.

Do I need health insurance?

We do not require it. However, it is wise to travel with one. Every port we stop during the night has a doctor.

What should I wear?

Dress code on our cruises is casual and comfortable. Summer is usually very hot and sunny but May and September can be tricky.

What do I need to bring?

You are on vacation! Everything that makes you happy.

Almost all our stops are small places. Everything essential is available. Don’t plan big shopping:-)

Is there a WiFi on board?

Yes.  Please note that Internet connection used is cellular service, therefore the connection might be unreliable during some stages of the cruise. For that reason reception sometimes might not be possible or connection speeds might drop. Skype calls will work in bigger towns on the route. The connection provided is best used for checking email or accessing news portals. We recommend downloading files or video streaming on some other occasion. Wi-Fi connection can be accessed in the salon or from the rear lounge.

Do I have to bring beach towels?

No. You can rent it on board. Price is 7 EUR per towel

Is Croatia dangerous?

Violence against tourists is unusual and crime rates are low in Croatia. However, it is advisable to take precautions as you would anywhere else in Europe.

Please be aware to keep your cabin door locked, don’t leave your valuables unattended and beware of pickpockets in crowded places.

If something is stolen, you have to report it to the police and obtain crime report for your insurance company.

ON BOARD

How is the water on board?

Even though the tap water on board is of good quality, we recommend bottled water, available for sale in the bar.

When and where can I swim?

Depending on weather and season, there will be several stops during the cruise in secluded and peaceful bays where the ship will drop anchor. It is an opportunity for you to experience swimming on the back of the ship where you will find two showers and ladders for easy climbing. Guests who prefer to swim on the beach will also have ample opportunities to do so during the cruise since the ship will often be docking close to beaches, easy to reach by foot.

Should I tip?

Tips are not included in your cruise price but are a voluntary way of showing satisfaction with good service.

Though tips are at your discretion, we are often asked for advice so here are some suggestions:

The crew aboard the ship: around 10-12 EUR per crew member per week is recommended. Crew gratuities are equally distributed among the ship’s crew.

Crew Directors do not share their tips with the crew – it is customary to tip them separately.

For that purpose Captain will leave two envelopes in your cabin two nights before the end of the journey. You can give closed envelopes to Crew Director or any crew member.

What is official language on board?

On board, there is usually an international mix of guests from Scandinavia, UK, New Zealand, Australia, USA, Spain, Italy… It is a great way to meet the people from all the world and make some new and long-lasting friendships!

For everybody’s convenience, the official language on board is English.

Who will take care of me on board?

Cruise manager is our representative on board. S/he will travel with you and be at your disposal 24/7. S/he will introduce her/himself when you arrive and you will get his/her mobile phone number. S/he will take care of everything you need and any question you might have,

How is the food on board?

Dishes served are a combination of the Mediterranean and international cuisine, adapted to our guests’ taste. Our Head Chef also aims to present traditional Croatian dishes for your pleasure. A selection of complimentary fresh fruit is available all day long.

We serve buffet style breakfast from 7:00 to 9:00 a.m. along with warm dishes, such as omelette, scrambled eggs, sausages and similar.

Lunch and dinner are served as three-course meals often include fish or seafood.

I have dietary preferences. What should I do?

Inform the crew as soon as possible of any dietary preferences, such as diabetic, gluten-free, vegetarian, vegan, etc. Our galley team will make reasonable efforts to accommodate your requests.

Are linen and towels provided?

Bed linen and towels are provided.

Bed linens, blankets, and pillows should not be taken out of the cabins.

What about the electricity on board?

Electrical current on board is standard European 220 volts. In your cabins, you will find plugs with two round pins, 4.8 mm in diameter.

What is Shipboard account?

There are two types of cabin accounts, ship bill, and bar bill. Ship bill consists of tourist and port taxes as well as other services like laundry or towel hire. Bar bill consists of drinks purchased from the bar, which are added to your cabin account. Both bills can be settled at the end of the cruise in cash.

What are the ship rules?

The Captain has the right to change the itinerary in case of bad weather or similar inappropriate conditions in ports, high or low water levels, dock and lock schedules or if he needs to follow Port Authorities’ decisions to ensure safety on board.

The Captain has the right to remove unruly passengers, quarantine the ship in case of disease and similar.

On the first day of the cruise, passports have to be handed over to the Captain for registration. All passengers on board and obliged to abide by the Captain’s orders. He is responsible for the safety of all passengers and the crew.

Ship rules are designed deliberately to protect all the passengers on board and we would very much appreciate if all passengers show consideration for other persons on board.

Jumping from the ship during navigation is strictly forbidden for safety reasons.

During rough weather, all movement should be performed with care and as little as possible.

Passengers should take extra care when crossing between the ships which are docked together in ports. Movement between the ships is the individual liability.

The ship is equipped with smoke detectors and fire alarm as well as the emergency alarm and speaker system.

Smoking in the restaurant and cabins is not allowed. In case of smoking, the fire alarm will be activated. Smoking is allowed only in front of the steering room.

Please take special attention not to throw anything into toilets except the toilet paper.

Passengers are not permitted to bring drinks and food on board.

Exceptions include personal care products, liquid medicine, food for infants and food products for special diets (diabetes…)

Guest are obliged to respect meal times on board as well as the times of departure for the next ports.

Any damage by the passenger must be compensated to the Captain.

It is strictly forbidden to throw rubbish into the sea.

It is not allowed to embark or disembark the ship until it is berthed.

Ship tender is not at passengers’ disposal. It is used only by the crew as well as for the occasional transport of the guests to the coast.

We ask parents to watch out for the security as well as the behavior of their children, during their stay on board.

Book of complaints is at the bar.

Cruise Manager, Captain, and the crew will be available for any questions or queries and will do their best to make your stay on board the most pleasurable one.